General terms and conditions (GTC)
- 1. Scope
- 2. Offer and conclusion of contract
- 3. Cancellation policy
- 4. Storage of the contract text
- 5. Delivery, prices, shipping costs
- 6. Retention of title
- 7. Warranty, guarantee
- 8. Limitation of liability
- 9. Return policy
- 10. Complaint and grievance procedure
- 11. Used battery return
- 12. Choice of law
- 13. Jurisdiction
- 14. PDF documents
1. General - Scope
The following General Terms and Conditions of Business apply to all legal transactions, deliveries and services agreed between the customer and sullus GmbH & Co. KG
without the simultaneous presence of the client and our employees (e.g. by means of electronic ordering system, e-mail, fax, telephone order, letter).
Unless other terms and conditions are expressly accepted in writing, our terms and conditions apply exclusively; other conditions do not become part of the contract, even if not expressly contradicted. expressly contradicted - rather is also contradicted for the future of your inclusion.
Deviations and amendments to the GTC and become effective only with written confirmation of the management of sullus GmbH & Co. KG becomes effective. Employees / representatives are not entitled to verbal changes, promises or guarantees to agree.
The contract language is German.
2. Offer and conclusion of contract
The services and deliveries described in catalogs, advertisements, websites or similar are ordered by the customer in a legally binding manner (contract offer).
When using our electronic ordering systems, this order is not already present with the selection or insertion into the shopping cart. Rather, only after selection of shipping method and payment method by clicking on the button "buy now".
You can place the desired goods in the virtual shopping cart without obligation. You can call this at any time and view its contents, correct and / or delete. If you want to buy the selected goods you must go through the ordering process by entering your personal data and selecting the desired shipping and payment method. You can cancel the ordering process at any time by closing the browser window or by submitting the order. You can identify any input errors in your order before submitting the order and correct them using the correction functions.
You can place the desired goods without obligation in the virtual shopping cart. You can call this at any time and view its contents, correct and / or delete. If you want to buy the selected goods you must go through the ordering process by entering your personal data and selecting the desired shipping and payment method. You can cancel the ordering process at any time by closing the browser window or by submitting the order. You can identify any input errors in your order before submitting the order and correct them using the correction functions.
Notwithstanding the above, a binding contract can also be concluded beforehand if you choose an online payment method and make the payment immediately after sending the order. after sending the order. In this case, the contract is concluded at the time when the payment service provider confirms the execution of the payment order.
3. Cancellation policy
4. Storage of the contract text
The contract text (your order) is stored. You can view the general terms and conditions of contract (GTC) at any time on www.sullus.com and save them on your computer. The specific order data and the general terms and conditions will be sent to you by e-mail and are can be viewed upon registration in the login area under "My Account".
5. Delivery, prices, shipping costs
Compliance with our delivery obligation may require timely and proper fulfillment of the obligations of the buyer or purchaser.
Unless otherwise agreed, reasonable deadlines shall be granted for deliveries, taking into account customary or notified self-delivery deadlines. We shall be entitled to partial performance to a reasonable extent; this shall not result in any additional costs for you. Unless otherwise agreed, we shall choose packaging and dispatch at our discretion. Packaging will not be taken back.
The prices at the time of the order apply, as they were presented on the Internet pages. All prices include the respective statutory sales tax. In the payment process, the respective sales tax of the country to which the goods are shipped is shown and calculated according to the One-Stop-Shop procedure. This will be indicated again for information purposes when the order is sent and on the invoice.
Delivery is realized by sending the goods to the address provided by the customer.
Delivery is made against the packaging and shipping costs displayed in the ordering process. Information on any delivery restrictions and on packaging and shipping costs incurred can be viewed in advance on the information pages of our online store.
Only the payment methods displayed in the order process are accepted. The available payment methods and information on any additional costs of a payment method can be viewed in advance on the information pages of our online store.
6. Retention of title
The sullus online store retains ownership of the delivered goods until final and full payment of the purchase price and any shipping costs.
7. Warranty, guarantee
The warranty is governed by the statutory provisions.
As a matter of principle, we do not grant any warranty on goods and services. If manufacturers grant guarantees, we will gladly assign any existing rights to the customer and support the customer in enforcing these rights by way of goodwill. by way of goodwill in the enforcement. Any warranty claims shall not affect the warranty.
Please check the goods for completeness and damage immediately after receiving them. Complaints must be reported to us within 3 working days.
Our customer service is at your disposal at:
Phone: +49 351 850 71 000
Fax: +49 351 413 92 595
8. Limitation of liability
Our pre-contractual, contractual and non-contractual liability is limited to intent and gross negligence, insofar as it does not concern the violation of essential contractual obligations or the injury to life, body or health, The same applies to the liability of our employees and vicarious agents. The liability according to the product liability law remains unaffected.
9. Return policy
Returns should only be made in the original packaging provided for this purpose or, in exceptional cases, in comparable replacement packaging. Please note that electronic components must be packed antistatically. The manufacturer's original packaging ensures this by means of special, EMC-compliant cartons or plastic bags and should therefore be used wherever possible!
10. Complaint and information on alternative dispute resolution
In case of complaints and claims or if you have any questions or problems, you can contact our customer service.
Phone: +49 351 850 71 000
Information on Alternative Dispute Resolution: The EU Commission has created an Internet platform for the online settlement of disputes (so-called "OS platform"). The ODR platform serves as a contact point for the extrajudicial disputes arising from online sales contracts. Dhe OS platform can be reached at the following link can be reached: https://ec.europa.eu/consumers/odr/
We are prepared to participate in an out-of-court dispute resolution procedure.
11. Used battery return
12. Choice of law
The contractual relations between us and the customer shall be governed by the laws of the Federal Republic of Germany. Excluded from this choice of law are the mandatory consumer protection provisions of the country in which the customer has his habitual residence. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction shall be Dresden.
14. PDF documents
► Here you can download the terms and conditions as PDF.
► Here you can download the cancellation policy and cancellation form as PDF.
To view and print PDF documents, you need Adobe Reader.
Here you can download the Adobe Reader: http://get.adobe.com/de/reader/
sullus GmbH & Co. KG
Technologiepark Freital F2
Döhlener Gewerbering 11
Phone: +49 351 / 850 71 000
Fax: +49 351 / 413 92 595
Local Court Dresden, HRA 4449
Personally liable partner:
sullus Metallbau & Verwaltungs GmbH
Managing Director: Anja Freiherr, Reinhard Sullus
Local Court Dresden, HRB 11143