Terms of delivery
In principle, your order has the highest priority for us. That is, we will do everything possible to ship your order within the shortest possible time. The exact delivery times depend on the selected product. However, in the case of order-based production of locking cylinders and locking systems, the specified production times must be planned for.
We ship orders at home and abroad with Deutsche Post AG (DHL) including goods insurance. In exceptional cases or for deliveries ex works, however, it may be other transport services depending on the manufacturer.
The shipping costs are displayed without login in the system incl. german VAT. The exact shipping costs for your desired products can be found in the filled shopping cart after logging into the system. This calculates for you, the shipping costs incurred for you.
* except Faroe Islands, Greenland, ** except Canary Islands, Ceuta and Melilla
Aland Islands, Albania, Algeria, Armenia, Azerbaijan, Bosnia-Herzegovina, Canada, Ceuta (Spain), Faroe Islands (Denmark), Egypt, Georgia, Gibraltar, Great Britain, Greenland (Denmark), Iceland, Israel, Jordan, Channel Islands (Great Britain), Canary Islands (Spain), Kazakhstan, Lebanon, Liechtenstein, Libya, Morocco, Northern Macedonia, Montenegro, Serbia, Syria, Tunisia, Turkey, Turkish Republic of Northern Cyprus, USA
*** Please note that for deliveries to countries that are not members of the EU, no VAT is charged. For this, the import VAT must be paid in the recipient country. In addition, there may be additional costs in the form of customs duties or import taxes, which are to be borne by you.
Self-collection / cash payment
We will call if the desired goods are in stock. There are no shipping charges!
As soon as we receive your payment and the ordered goods are available or manufactured, we will ship them.
PayPal / instant transfer / credit card
The ordered goods will be shipped as soon as the goods are available or manufactured.
Delivery on account
If you choose this payment method in your order, we will send you the ordered goods to the specified delivery address.
You will receive the invoice preferably by e-mail. The invoice amount you then please pay within 10 days conveniently by bank transfer. Please indicate the invoice number, order number and the orderer's name in the transfer,
Order number and the orderer name, which is also printed on your invoice, so that we can assign your payment properly.
Please note that the invoice purchase is only activated for certain customer groups. Here you can find the conditions for invoice purchase.
Delivery to Germany - independent export to Switzerland (CH)
Please note that we will only refund the statutory VAT if you submit the export certificate to us completed and with the confirmation from customs (demand from the tax office). You can download the document here