Complaint protocol

Please fill out the following form completely so that we can process your complaint as quickly as possible and to your satisfaction.

Please send the goods only after request!

For locking systems, we require a copy of your locking plan (as an attachment).

Thank you very much!


Here you can view the Complaint protocol and download as PDF.


Returns / complaints from duty-paying foreign countries

To avoid double customs duty on your return / complaint, please label your package „GOODS RETURN / COMPLAINT“. You will be charged with customs duties which may be incurred if the consignment is not properly labelled.